DMM offers its Clients a single point of contact, acting as an interface between the Client and the Call Centre. This relationship ensures accurate knowledge base transfer and the immediate and efficient implementation of Client directives. Because all Client processes are managed on-site by Teams composed of UK and/or US nationals as well as local operatives, direct supervision is carried out by a group that not only embodies a vast cultural knowledge and local understanding, but also the western results-oriented business mindset necessary for success by Client Standards.